In business today, as in life, it’s awfully hard to stop long enough to gather information before proceeding.  We tend to jump out in the street, trusting that our instincts will protect us, or that the oncoming traffic will avoid collision. This is especially true in small business marketing.  With the rapid proliferation of marketing tools and tactics, the temptation is strong to keep moving, looking and listening while we go, hoping to select the proper marketing tactics along the way.  We often expect that since we haven’t been in a “bad” accident yet, surely we’ll get better every time we cross the street.

Here’s the reality.  Every time we cross the street, without first looking and listening, we are increasing the statistical likelihood that we’ll get hit by an unsuspecting motorist.  Are you stopping along the way to look and listen for information to guide your marketing?  Or, are you running headlong into traffic?

On April 2, I’ll be hosting an interactive WORKshop to help small business owners stop, look, and listen.  Learn more at “Marketing Intervention – Stop the waste. Regain control!”

Keep chargin’

From a small business marketing point of view, knowing you audience has a lot to do with knowing their pains. What problems do they have in their life? Problems create needs. Needs your customers might not know they have. And when you know a person’s pains or needs and you can speak to that hurt by offering a solution to the pain. People will pay good money to have you solve their problems.

An easy exercise to gain some perspective on your audience is to create profiles of your customers. For example, if you’re in lawn care, your ideal customer is a homeowner who lives in a neighborhood where a high lawn standard has been set. But this is a person who does not enjoy yard work and also has the income level to pay a lawn service to do the work for them. Through a little forethought and research this type of customer profiling can be very effective in defining and knowing your audience.

Ask a lot of questions of those who are buying from you. Your current customers are an amazing source of information and knowledge into you audience. Ask them about why they use your product or service. Offer discounts for filling out surveys. Large corporations do this constantly. That is why your receipt is so long when you go to a large box store. Consider rewarding those who take time to provide feedback.

Last, be sure to test your knowledge. I am sure many of you think you know your audience and how to communicate to them. Have you tested that? No matter what form of communication you are using, always ask for feedback from someone who is in your ideal audience. Have them look at an ad and verbalize what the ad is saying to them. The same can be done with websites, brochures, and sales pitches.

It is key to put as much time, if not more, learning about your audience as you put into learning about your product or service.

Keep Chargin’ -PS